Refund policy

Unfortunately we do not offer exchanges or refunds for item(s) purchased online due to change of mind. In the unlikelihood that an item(s) is sent incorrectly, we do offer an exchange or refund. For faulty item(s), the fault will be assessed by the Blackbird Staff and then either replaced or refunded. If you’d like to discuss an incorrect or faulty item(s), please email our online team at orders@shopblackbird.nz within 3 working days of receiving your order. We may ask you to send us a photo of the fault if visible.

If the item(s) is faulty or incorrect, we will refund you the costs of returning the item(s) to Blackbird and cover all shipping costs for the replacement item(s). If we ask you to return an item(s), please repackage your item(s) as securely as possible. You are responsible for the item(s) until it reaches us. We will contact you once we have received the item(s).

Please contact us for return delivery details.